RuneScape Player Support Improvements: Better Late Than Never

RuneScape is reviewing its Security Measures deployed for protecting the majority of legitimate players against hijacking. Reportedly, more than 60% of RuneScape Players haven't been so convinced of the overrated efficacy of the game Security Barrier and at least 30% of players have been hijacked or scammed once in the game before. 

Security Measures wasn't the only character in the show. RuneScape was announced to plan on issuing a batch of corrections and improvements on Account Recovery, Account Security, Customer Support, Anti-cheating, Toxicity in the game and many other issues that concern Players' experiences mostly. The official blog post described this project as a "significant work", which requires much more time and technology to tackle because of some legacy issues and its "no-quick-fix" policy.

It's been a very long time since the first group of rantings towards gimcrack RuneScape Security was laid out on social media. Many doubted and accused of the effect of RuneScape Security Measures in the game where it was fighting against cheaters and hackers all the time. According to RuneScape's story from the post, we might understand why the game developers have been overlooking these issues for so long until it became too vital to be ignored - Bespoke System, easy to acquire, hard to twist. 

In-game Security is a systematic engineering that requires high-end anti-hijacking technology and intrusion alert mechanics and so on. Apparently, account recovery, including reclaiming all the RS Golds, Items, costumes, skills, and any other properties is one of the most crucial Security measures that should be taken seriously and perfected at no time. 

So the best guess is that RuneScape will be establishing a home-made Customer Support system to gradually supersede their outdated present system, eventually, works out well for players' retention. To be honest, although it sounds a bit unrealistic, the game will do so much better than now if the developers take over all Security supervision work and tweak the Customer Support mechanics accordingly. 

In the post, developers made a commitment to bring off the major improvements on Customer Support and Security in this year while there will still be some leftovers acquiring more time to delve into from the late of this year. Full disclosure of any details on this matter will be exposed completely through the official website and its social media network during this period. 

Alongside the way of pursuing a better version of the game's Player Support, RuneScape also promised to survey all players' perspectives on Customer Support by any means necessary and prioritize the tasks accordingly.

You can check out the full content of this post in here.